Westpac Branch Whyalla

Always happy to go onto the Whyalla Westpac branch to deal with the friendly helpful and competent service staff.

I made a cardless deposit at the ATM outside the Westpac bank in Griffith on the Saturday night of 12/10/2019. The machine malfunctioned and couldn't refund my funds but only gave me a receipt which I should take into the bank during banking hours. I immediately called the 24 hours Westpac banking service but they couldn't help me. Due to work commitments I couldn't go into the bank on Monday 14/10/2019 but only managed to call the Griffith branch which was answered by an answering machine and was told to leave a message which I did and that they would call me back before the end of the day. I called the bank twice and got the same response. The bank did NOT call me back. I again called the 24 hours banking service and was reassured that the Griffith branch would sort it out before the end of the week. When NOTHING was done up to Thursday 17/10/2019 I decided to leave work at Hilston and travel more than an hour to Griffith to sort it out with bank. I was reassured that they would count the money and deposit it into my account before the end of the day and they would call me. Now it is Friday 18/10/2019. No money in my account and no call from the Griffith branch. It is frustrating to get this kind of pathetic service from a branch of a renowned bank as Westpac. It is not the bank but the people who work in it that give the bank a poor reputation as this. I request Westpac to seriously look into the Griffith branch customer service. I am utterly disappointed.