The Sutherland Hospital

First of all, thank you so much Dr. Ellen for looking after me tonight. You’re the best doctor I’ve ever met. I would like to say with all my heart, you’re very friendly, caring, kind and genuine. How passionately you’re doing your job and you did great job. Many many thanks... Also thank you all reception who were very helpful and patient. You made me feel comfortable :) I left the hospital with my happiness. They are all amazing and appreciated a lot.

I was operated on Monday 19th at Sutherland Hospital. Cannot thank the staff there enough, for the wonderful care I received. Everyone was amazing, not just to me, but all the patients I met. Thank you so much. You truly are the most amazing people. You deserve all the accolades that come your way. Thank you. Thank you. Thank you.

The most friendliest and efficient hospital staff I have ever come across. The hospital was also super clean and well organised. Thank you to all the staff at Sutherland Hospital for looking after me so well and for all your care and support.

It has to be the hospital we have been. My son had his adenoids surgery today and I have no words to thank the nurses and doctors who were amazing and made us feel so comfortable. Thank you so much

My wife was in hospital for nearly three weeks. I will start by saying that in her case, the staff in Emergency were excellent. In her ward however, pain control and records keeping were abysmal. It could take up to 2 hours for a nurse to bring pain medication after requesting it and often they forgot. Records of when pain relief was administered, usually could not be found by the attending nurse. Communication between doctors and nurses and follow-through with patients was inefficient and chaotic. Medical staff visit the ward once daily with a cumbersome trolley and laptop for data entry. The system is so complex that vital info is either not entered, entered incorrectly or not updated. It used to be standard practice that there was a notes board on the end of the patient's bed. Eventually my wife was put on a self-administering morphine machine. Three days after the date the doctor told my wife she needed to come off the machine, the port in her arm fell out in the bathroom. I called the nurse and because the computer records were out of date the nurse wanted to put the morphine back in and I insisted that she needed to consult a doctor. During my wife's stay I heard about near misses with two other patients that could have led to death however I will not elaborate on them . I think you get the general message about the problems at Sutherland Hospital.