Suncorp Bank

Deceitful, lying and utterly incompetent. After issuing pre-approval for my home loan, I received an email just 4 days out from when final finance approval was due. The consultant basically admitting she hadn't done her job properly and suggested I might want to start ringing around other banks. Not only did my contract nearly fall through, I stood to lose $10K in the process. Her apology was "gee, I feel really bad about this." Thank goodness ME Bank were able to salvage the lot in just 2 days. Save yourself the heartache and stress, phone ME Bank instead. Dealing with Suncorp would have to be the worst experience I have had with a bank. Still waiting for the follow-up call from her manager too, not holding my breathe though.

So much trouble to get phone banking to work, spoke to 3 different people, ended up not being able to use phone banking it internet banking. A complete waste of time with zero results. Happens all the time not good enough. Have had enough will be taking all my money out pronto.

One star is too generous. The worst experience I have ever had with a bank. We had our mortgage with Suncorp for 2 years. They are impossible to contact and when a property was sold they stuffed up every single opportunity they had. Incompetent, rude and completely rubbish customer service. This company should do the training on what not to do.We have since refinanced to NAB and send a warning: Do not use this bank!!

Worst bank I've ever been with, and that's a statement! Forget about any Customer service after hours, their capabilities seem to be extremely limited, and expect frequent system errors.

Perth CBD branch, I've always has excellent service from the staff when I've needed to visit. The app works pretty well. The worst thing is their internet banking. They really need to update it and be as good as Netbank (Commonwealth). When you call to give feed back. You're told that only if there in enough feedback no changes will be made. They can never quantify what is enough feedback. Because of this fact, I have given 2 stars and will be looking to change banks this year.