Spendless

Spendless has some nice shoes, however it’s hard to enjoy these when it was such a hassle to exchange them. I bought four pairs of shoes online and click & collected them from Strathpine with no issues. However, they didn’t fit quite right so I went to Taigum the next day (only because their website said they had the shoes in a different size in stock) and the lady who served me told me they didn’t have stock of 2/4 and that I couldn’t refund two and exchange the two they had because I bought them on sale online and it was as if I “got them for free.” Since the sale was no longer on, I had to refund the whole amount and repurchase the shoes at their now more expensive price. So instead of having 4 pairs, I left with only 2 but paid the same within 1 day. I should have argued this, however I was on my way to work and had to leave so I just did it and left. I later queried this process online and a team member said I was told the wrong information and to go back to Strathpine, who agreed that the lady at Taigum should have refunded me for half the order and exchanged the others but she told me they couldn’t do anything since Taigum had the shoes and they didn’t stock them so “they couldn’t refund something they didn’t have.” So they couldn’t have put a key code in or organised it with Taigum instead of asking me to then go all the way back to Taigum? I’ve been mucked around so much and not responded to with updates on how Spendless could resolve this, I’ve had to follow up myself and they’re “still working on a resolution”. Honestly poor customer service and mixed messages from each person I’ve spoken to. Ridiculous being penalised because they didn’t have two pairs in stock, as someone with a background in retail, we would have fixed this immediately instead of sending the customer around to different stores and taking weeks to respond to their emails. Fine to shop here if you don’t need to exchange anything, the two pairs of shoes I ended up with are nice but I definitely wouldn’t have paid the amount I ended up paying for them.

Great helpful staff. Good quality shoes and even better prices. Love this place

I found Jess so helpful ,obliging and friendly made my shoe shopping bearable.

The staff are very helpful

Best shoes for girls