Specsavers Optometrists & Audiology - Brimbank Central S/C

Just went in for an eye check. The optometrist was incredibly rushed, speaking very quickly. I had to ask her to repeat herself multiple times and even ask her to properly explain what certain results on my tests mean for my vision and the health of my eyes - incredibly nonchalant. Not what you want when this concerns your eyes. The admin staff were just as rushed Nd completely clueless. One had to perform and peripheral eye test and asked me to find flashes of light when in fact what I was meant to look for were white dots. The optometrist also failed to ask me about my contact lenses and then when I wanted to order more I was met with resistance from the admin staff. A simple test took over 1.5 hours. The is the first review I have ever left any business, this has taken the cake!

Disgusted and disappointed by the incompetency of the staff at this store. Last year I told them to give me a call as soon as my product arrives, after 3 months of waiting and calling a number of times they told me "your item is here". The latest issue, I attended the store 7 weeks ago, long time before the lockdown, I was assured they placed the order on the same day and was told the item will arrive between 1 and 2 weeks. I told them to give me a call as soon the item arrives and to make sure they leave the comment in my file as a proof/evidence. I called today just to be told your item had not been order, but I will be placing the order today. This all happened before the lockdown, where there was a plenty of time to order it, ship it, receive it and hand it to the customer. On the top of that, they will not tell me the results (current prescription) for my safekeeping as I would like to keep an (eye) on the progression/deterioration. The staff incompetency and management inability or willingness to follow up is very disappointing. Not providing a customer with the results of the test/current prescription, after they made an effort to attend the store, waited for an hour to be tested, lied to about placing the order, not notifying them of the progression, not apologizing for not placing the order in the first place, letting them wait for 7 weeks just be told "WE CAN'T RELEASE YOUR RESUTS" is appalling practice and Specsavers should be ashamed. NOT THE WAY YOU SHOULD BE TREATING YOUR CUSTOMERS

They're normally pretty good but my first and only run in with an issue was met with nothing but contempt by the manager. I had ordered and purchased some contact lenses and eventually found out they'd given me the incorrect prescription. "Australian Consumer Law states: A consumer is legally entitled to a full refund if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. ... For products bought in a shop, you do not have a legal right to a refund because you change your mind." As quoted above, the product provided to me after I'd paid for them was not working as intended. I went to get them exchanged and the manager was extremely rude the whole time. He went on to complain about how he could not send them back to the manufacturer because the boxes had been opened and that it was my fault for not having checked the prescription prior to using them. Not once did he apologise or acknowledge that they had made a mistake in the first instance. Looking at some of the other reviews it seems to be a common theme. There are multiple reviews mentioning the manager being rude with poor customer service skills and not acknowledging mistakes the store makes. It was quite obvious his concerns were with the fact he could not send them back to the manufacturer for a refund because the boxes had been opened. The manager is right about one thing though. Maybe it is my own fault for expecting things to be done correctly as a minimum standard.

Very Unprofessional team working in this store specifically their manager (Garry) who does not know how to deal with people. They don't listen. Very disappointing.

Excellent customer service! Staff are very helpful and attentive. Would definitely come here again!!!