Osborne Park Volkswagen

Recently bought a new Tiguan R line from Jacob. Very happy with the services Jacob, Brad from finance provided and they are very responsive. The transaction was smooth and able to pick up my car as scheduled. This is my second VW I bought from this dealer and will certain go back when it is time for a new one.

Visited to buy a part. Service very efficient and friendly. The place was tidy and the sales cars well presented. What more can you wish for? Ha ha!

Service Department is very poor. Car in for service, notified beforehand that indicator globe had blown. Call me old fashioned but I reckon ordering the part before the date if service may have been appropriate. Not for these guys. Had to bring the car back 2 weeks later to replace the indicator. When arrived told that they need another part, so will call in the arvo when part arrives to bring back for a fix. No phone call. 24 hours later I ring to be told that someone will call me back.... No call back. I ring them another 24 hours later to be told by Jack "oh yeah that part is in. I should have called. Bring it in first thig tomorrow morning and the technicians will get onto it immediately, you can wait while the work is completed" So.. Bring it in first thing, hanging around for about an hour when I am informed that it is still an hour away. I suggested that VW have quite a different interpretation of immediate. The response was "but we still have other cars booked in today". Apparently a feedback form will be emailed to me so I can tick the incompetence box, but wont hold my breath on that. Lost us for good.

To Mark at VW Osborne Park, we like to thanks you for the great service on buying our new 2021 Golf 8 Wagon. Thanks Joe

Can't speak highly enough of this VW Dealership and their service dep. Excellent customer experience delivered through exceptional communication and attention to detail. Special thanks to Jack for his professionalism.