Osborne Park Home Hardware & Building Centre

I'm giving this store 2 stars instead of 1 only because they were quick to respond to my message on eBay regarding a faulty machine I purchased from their store. I was in no way, shape or form blaming the shop itself, merely asking how I go about returning or exchanging the product as it had given out 2 nasty electric shocks when in use. I was prepared to go through the product manufacturer exclusively, but thought I'd explore this option first. Their response was quick, which was appreciated. Then confusing, they requested a video demonstrating the fault (which was for obvious reasons declined by myself) and then their demeanor shifted to somewhat passive aggressive because they'd never had a fault with this product line before. I have no doubt! I too had previously owned one for 10 years without a problem. But that doesn't mean the one I currently had in my possession wasn't faulty. They eventually contacted me to notify me that I could return to product for an exchange. So I drove the 1 hour (2 hour return) trip to the store front to do so. My greeting was unwelcoming to say in the least. The gentleman at the front desk took the item out back, whilst my husband and I milled around for an indefinite period of time. Upon returning he handed me the new machine without the box (which I politely mentioned I was going to offer to him, as I didn't have mine and figured it would help with the return of the faulty item) and he merely scoffed at me. I engaged in conversation one last time mentioning my apologies for the hassles and gratitude for the exchange, as I've never had an issue before, but that it was too dangerous to continue using. Lastly, would he like he to sign any paperwork. He abruptly said something to the effect of no, and looked at me with such distain over the top of his judgemental glasses, that I left the store with my husband feeling like they considered me a petty criminal. Will never purchase from them again, as it would seem any minor inconvenience (even customers being electrocuted!) doesn't warrant quality customer service.

Good little hardware store. Very good service. Good mix of tools and accessories. Had what i needed. Prices were reasonable.

Despite a promising service start for a lock replacement, my experience eventually was dismal - with a complete communication blackout and abject failure to resolve my problem. Certainly won't be going back there for any reason.

looking forward to having you back!

Unbelievably amazing service! The team went completely out of their way to assist me with my query about a niche and very specialist product. The team were extraordinarily helpful and I will return the favor by giving them my business for any hardware and paint supplies I need. Keep up the incredible work guys!