Novo Shoes

Appalling returns policy and absolute no give. I bought a pair of boots at Novo in Westfield's coomer on Saturday for my birthday that night. I tried the boots on in store with no sock or stocking as the store had run out which in my opinion was extremely unhygienic. After buying my shoes and taking them home I put the boots back on (with a thin sock) they were to tight and extremely uncomfortable. , they were impossible to get on and off without pulling a leg muscle. I took the boots back today unworn to be told I wasn't able to get a refund and that I could only get a store credit or exchange. What a load of rubbish. I spent MY hard earned money there and expected a refund. Your shoes don't fit me and you don't offer half sizes. I have contacted head office and will be taking this matter further and will never be buying shoes from Novo again out of sheer principle

Great customer service by two lovely women. Found exactly what I was looking for, no pressure to buy anything. Overall just a good experience.

Be aware Novo does not look at faulty shoes if they are more than one month out of warranty. 6 weeks after buying my shoes one of them fell apart. It makes me very grateful companies like Myers are so amazing when it comes to faulty products. Shame on you Novo

I purchased some sandals for my daughter. She's a size 5 senior in kids, so I thought size 5 ladies would be bigger and she could grow into them if required. I asked the lady at the store if it was OK to return them if sizing was wrong. She said no problems. Turns out the shoes were too small. I brought my daughter in to the store to have her foot sized but they do not have any foot sizing equipment! Furthermore, they didnt have any size 6,7 or 8 she could try on. I asked for a refund. Was told Novo do not do refunds, only store credit. Buyers beware! Shame on you Novo. Terrible returns policy. Is it even legal? And how can you call yourselves a shoe store when you have no sizing equipment? Utter joke. Avoid.