newsXpress Coomera

I love the stuff they are so nice we always go there for Pokemon cards it's the best for toys and all that stuff

Absolutely horrific customer service. Today i went to grab the last few things i needed for my son's book list and upon walking in the female owner said "can i help you?" At this point i thought, great, this is why i love small businesses but boy was i wrong. I honestly don't know why she asked because she certainly didn't want to help me at all. I said to her "I just need a few things from our book-list" and before i could finish she said "well do you know what you need" rudely and abruptly. I proceeded to tell her i need some exercise books which she grabbed for me and then asked if that was all. I needed 1 math book which again, she grabbed or me and asked if that was all. I proceeded to say "I also need a ruler" and before i could tell her which ruler i needed she threw her hands up and said "plastic or wooden" before putting her hands on her hips and saying "we do book packs you know!" I explained we had only just received the book-list and i didn't think there would be time and i only needed a few things and i was happy to browse and grab the rest myself. She hadn't finished with her attitude yet though!! I begun grabbing the last few pens and things i needed and a another customer walked in when she said "We already have 6 people in the shop, you need to wait outside" before turning and looking at us and began shaking her head. At this point my son was so uncomfortable he said "lets just go dad, maybe we can try somewhere else." We paid for what we had a left and I'll be going somewhere else for the remaining stationary. It's pretty sad that a 12 year old can see the way you speak to people but you can't. If this is what supporting small business looks like then I'll gladly spend my money at office works. It's a shame because i also often a small local business and was hoping to chat about using this newsXpress for my ongoing orders but not anymore. You clearly must feel you have enough customers and don't appear to be afraid to lose a few.

Absolutely pitiful . The owner is a Karen of epic proportions. The worst type of human. Avoid this place like the plague. One star is too generous! No stars!

Another negative review about the back to school book process. It's not hard to process an order, have it ready for pick up, and the customer pays for the items and the transaction is completed. Instead it's rudeness from the outset, unprofessionalism on display for all customers to hear, unable to answer a simple question without being rudely spoken to. If I could give this a negative star I would. In future for all PIMPAMA Secondary College book requirements, get the list off the web and go somewhere else. No one ever needs to experience this.

Lovely place. The workers are always helpful and friendly. I always come here to buy some pop vinyls !