Medibank - Casuarina

Had a great experience. Everything was explained well.

Be prepared to wait limited staffing

Great service and friendly staff

I wanted to change my email address. Logged in. missed type my new email address. no option for retyping the new address or any option to check if I am sure I want to change to the new email address. I got logged out immediately from my current session. Was sent an email to my old email account informing me of the new change of email address and that they will never contact me on the old email. Results are: 1- They sent an email to the "wrong" email address, which I don't have access to. 2- I couldn't log in at all to my to my account using my original email The only way to fix the problem is to call them. I tried to call. After more than 30 mnts wait I gave up and hang up. I will have to take time off work tomorrow to go in person to one of their branches to fix this ! Extremely frustrating !

Tried phoning a waste of time, couldn't spray to a real person. Now I'll have to travel to the Casuarina office. The office staff are usually friendly and efficient.