Lynford Motors

Just looking at new cars

Terrible service from the new car department. Walked around the show room for 15 minutes, sat in a vehicle and still was not approached. Asked for assistance and finally spoke to a salesman. Expressed interest in buying a brand new vehicle then after the trade in offer was discussed the salesman showed no interest in discussing the purchase of a vehicle made no effort to discuss if we wanted to proceed with a quote or get any information about the car we had mentioned we’d like to purchase. Won’t be returning to this dealer.

Just bought a new Raptor through Lynford Ford. I was lucky enough to get one which was already on the water and was promised 4-5 weeks delivery by the salesman Steven Sestan. 5 weeks later my ute arrived and I took delivery following the addition of all of my extras. The service from start to finish was top notch thanks to Steven, Phil, Angela and Marisa! This won't be the last vehicle I purchase from Lynford Ford!

Great service from the sales team made purchasing a used vehicle very special unlike previous experiences I’ve had with other dealers. They even went out of the way to bring it into the showroom and cover it like it was brand new. Can’t appreciate the team enough thank you.

Avoid this dealership at all costs……… Purchased a brand-new Raptor at a cost of nearly $90k, up until I signed the contract it was all good and then it went downhill. I have attempted to go through the proper complaints channel with the Dealer Principal and then Ford Australia. The latter advised that they cannot action anything because the dealer refuses to engage, I did not want to leave a google review but feel others need to avoid the same result. 1. The majority of accessories are not fitted within the dealership, I was informed, in writing that all after sales parts should be purchased through Ford as they will be fitted in house and the technicians work with these cars every day so the extra price is justified. I had 5 accessories outsourced, the photo evidence attached on the quality of work. 2. The company outsourced to, in Osborne Park had never completed the fitting of this accessory before on behalf of Ford. They were also incapable of ordering and fitting a Sports bar that fitted one of the most popular cars in Australia. (Ranger) NOTE: The photos show how the car was attempted to be returned and passed off as acceptable. 3. The staff put a huge scratch in the roller tray and then tried to casually paint over it in the hope I wouldn’t notice! (photo attached) 4. I was told that as Lynford’s supplier had made the mistake then they would have to wait for a refund before processing to me despite the fact my contract was with Lynford. 5. This took over 6 months to get to this point, the roller door was re fitted and I received a refund for the Sports bar (which could not be fitted). Nothing in regard to compensation, apology, acceptance of fault with the exception of two free services which was not only insulting but extremely optimistic that I will let their staff touch my car again. The whole new car experience that was sold to me was ruined by poor communication, workmanship, and sales support. Regardless of any reply that is received, please take my advice (and see the photos), and never purchase a car from this dealership when there are other Ford dealerships that will be grateful for the business and deliver what you purchase.