J. Sutton Plumbing & Gas Services

Our experience was not great. Our job had two phases. The first stage could have been done over a couple of days but Jay stretched it out over a couple of weeks. Not the end of the world so we promptly paid him. When the fit-out stage was ready to go it took two months to get the work done from the time of my first contact with Jay. Over both phases of the job there were literally dozens of instances where we were told by Jay he would be coming, but he just never showed up. There were even a few occasions where Jay would urgently make contact and say “can I come around now please?” and he would just never show, leaving us scratching our heads. We found it pretty unprofessional and disrespectful. We were as nice to this guy as we could be to get the job over and done with, but he just kept going on with the cliché flakey tradey act. And you guessed it, when the work was “done” he started begging for payment on his invoice even before 4 or 5 days before the due date stated on the invoice. Yeah nah I wasn't in the mood to pay promptly like the with the other trades. Nice enough guy, but there was just something really off about the way services are delivered and the communication. Might be fine for your small one-off job if he shows up, but I can’t recommend him for anything substantial unless you really like pulling teeth. So far as the plumbing goes, during installation we had one instance of the toilet blowing water everywhere, another of a fridge water supply shooting everywhere which were both very avoidable, but the taps etc seem to be going OK. Couple of sloppy bits around some of the pipes but for the most part everything seems to be working.

Jay did a great job fixing a leak in our loo, as well as giving an honest appraisal of a leak in our old storage hot water system (namely that it might all fall apart during repair and isn't worth it!). Price was very reasonable too so wouldn't hesitate to recommend him.

Jay did a great job on our Bathroom Reno - On time, good quality work including a short notice late Friday afternoon visit to fix a burst pipe. We will definitely be calling Jay for future renovations and emergency repairs.

Jay came out as soon as he could, a few days late, because other pending jobs took longer than expected. When he arrived he completely cleared the drain in short time and verified the clearance. He charged very little for the job. I'd already spent more than that on chemicals! Which didn't work. If you need your drain unblocked - he's your man.

We have used Jay for all of our plumbing needs including major and small renovation work. Jay is always reliable and professional. Would highly recommend Jay!