Hurstville Town Medical Centre

The doctors I have seen are really good. Specifically Dr Ma and Dr Rafi but they need to have better receptionists. I called to get some details pertaining to some of my scans but the customer service I was given on the phone was very poor. I wasn't even given the opportunity to complete a sentence the receptionist kept putting me on hold or trying to hang up. Think the centre should aim at recruiting better personnel who can provide quality customer service.

17 August 2021 at 6 pm. receptionist seems to be too rude. she doesnt have any clue how to speak with patients. really disappointed with her behaviour. but specially Dr. Rafi is good.

The best people.Receptionist and Doctors ......very helpful..so many patients coming back...Dr Rahmanee ver popular..thanks to him..wonderful doctor...

DR RUIMIN MA is really friendly and nice. The clinic is definitely underrate

Me and my wife have been to this medical centre for years. Roughly we go here around 10/15 times a year combined. The doctors I have seen so far always prescribe antibiotics all the time, no matter what. Once, one female doctor literally sent me home after prescribing antibiotics within 3 minutes. Then I went to other medical centre in Kogarah straight away and got throughly checked. And today I got a call from a nurse that my blood test report has arrived and I told the nurse that I can come right now if I have to wait longer. She asked me to come after 60 mins so that I can see doctor straight away. When I reached there after 50 minutes, the rude receptionist told me that I have to wait at least an hour eventhough I was advised to come on that particular time. I waited over 2 hours just to check with doctor about my blood report. The waiting time for this medical centre is always terrible. There is one time I waited almost 3 hours just to see a doctor for 5 minutes. They have no respect of other people’s time. We have been visiting this medical practice just because of the convenience and so near to my place. I had enough today and can’t stop writing this review. I am seriously going to get out of my comfort zone and avoid this medical practice from now on and warn other as well if you don’t want to waste your time.