HiWay Cycles

Punctured my bike tire and had to walk here. Bruno greeted me and was very friendly. No more than 15 minutes and I'm riding away on a puncture resistant tire. 5 out of 5 stars. Will definitely be going here again if I ever find myself with a flat.

Super helpful guy that works there, nothing is too much trouble for him. I bought a new tube for my bike today, got home and changed it over. I wasn’t able to readjust my brakes properly and it was taking ages so I went back down the shop and the guy (sorry I don’t know your name) readjusted it in about 5 mins. No fuss, didn’t even charge me. Good old school service. Top bloke. Thanks man I’ll be coming back

TL;DR would not recommend. Bruno does a great service and is very upfront. The other guy (I think he's the owner but might be wrong) seems more interested in upselling unnecessary repairs and offering trade-ins for in-store purchases. I needed to replace the outer chainring on my bike. The owner(?) informed me that unfortunately because the chainring was "connected to the crank," I would need to replace the whole lot, with the part alone costing "anywhere between $600-700." He wove in another elaborate story of being "on the phone to Shimano for ages" after a recent customer to the store came in with "the exact same problem." He pulled out a box that had apparently held this other customer's broken crankset but couldn't show it to me because he had "already thrown it in the trash." The final straw was his line "yeah, when the chainring goes that's a good sign that it's about time to upgrade... we do offer trade-ins by the way." A quick search online showed his advice to be completely false. I picked up the part online for $155 and was able to do the repair myself. He was either ignorant of the details of the crankset, in which case I wouldn't trust him with my bike as it's pretty basic stuff, or he took me for an idiot and tried to upsell an unnecessary part, in which case I'll be taking my money elsewhere. I always try to support local bike stores but it's this kind of conduct that makes buyers wary, particularly when there is such a wealth of information readily available online.

Excellent service at a good cost. I had 2 punctures in one day, the first time I paid full price while the second time i couldn't afford a new tyre and tube. They ended up going out of their way to help me afford the both which i couldn't thank them enough!! Highly recommend HiWay Cycles!

OK. Not the best around Perth.