Hertz Car Rental Melbourne Flinders Street

Absolutely disgusted with Hertz. I rented a car on the weekend and the customer service agent appeared to be new at the Job, as a result the money that Hertz put on hold was charged twice. I was promised after 3 business days this would disappear. Well, 4 business days later I have $1462 on hold with Hertz and they have taken out the Hire fee of $530 as well. Almost $2000 I don't have access to today and still don't, all for a 2 day car hire.. I have tried calling the store direct and the guy that answered couldn't of cared any less. I have called the call center and customer relations. No-one cares at all and have been given a list of things that I need to do, to get the hold removed from the $1462 which should have been Just $731. Ive been told I need to contact my bank, supply an authorization number, send emails and basically have to do all the work for their stuff up. Sorry, I am home schooling 2 small children and have a full time job. I don't have time to do all that for your mistakes. Release my money! You stuffed up, You fix it! Will never use them again for anything.

Even though tbis place is quite small, however it is kept well and staff are nice and well presented.

Hertz is my first choice to rent a car. Hertz located at Flinders st gives me an advantage to return the car 24/7 in their parking space. So I always prefer to pickup and drop here. Well maintained vehicles are available there and offers a great corporate discount plus free additional driver entry.

Really simple and efficient process. Great customer service

Got a great deal here...Car was brand new .Front desk stuffs were so friendly and helpful