Health First Alice Springs

First time visiting since change of ownership. Treated by Ben who was flown in from Canberra. We connected over this as I grew up in Canberra around the same time his mum did. He was able to give me a diagnosis and exercises specific to my needs, rather than a generic print out. I found all the staff to be very professional and great to get along with. Wishing Ben and the team all the best and hope that the clinic can maintain it's great reputation.

Health First Group is driving what was wonderful business Pippa created into the ground. Costs have increased. Time mismanagement. Had 3 different receptionists in 2 weeks. If you do go I strongly advised to book a session with her, if you can as she doesn't have to abide to 20 minute appointments.

Excellent staff and service. Have helped me each time I’ve injured myself with a good plan of follow up appointments as needed and exercises. Can be hard to get an appointment at short notice which is a reflection on how good they are, but the admin staff are really proactive in filling cancellations if you put yourself on the wait list to be available if anything sooner pops up.

Pros - The physio Ben was helpful and diagnosed my knee issue quickly Cons - The initial consultation was 20 minutes and rushed; cost $99; and I was encouraged to book in another six sessions. When I booked my second session I was led to believe this would be longer however, this wasn't the case and I cancelled. The ownership of the business has changed and the service offering has to.

My Physio was great, friendly and clearly knew what he was doing, cannot fault him or the reception staff who were lovely. My appointment however was only 20minutes and cost $99 and as it was an initial consultation half the time was spent entering my details into the computer. I came in with lower back pain and for it to be physically worked on but was told after 10minutes my time was up and I would be emailed exercises. Regular appointments are also only 20minutes! Such a money grabbing scheme rather than an organisation treating patients. I won’t be back.