Europcar Melbourne Epping

Anthony was great to deal with very good customer service.

Company that running with most disgusting policy, their only motto for business is ripping off their clients. Kindly request do not hire car from them. No complaint with Anthony, really nice guy. Its the company and its policy which is worse.

Service from Anthony was wonderful! Thank you Anthony, you made the process of picking up / dropping my car off an easy process. Anthony was very friendly and his service was impeccable.

Location is a nightmare. Eurocar Kiosk is located INSIDE Mantra Hotel. There is no signage.. Customer service was good and probably the only saving grace.

Terrible customer service. Accidentally left a house key attached the car keys when dropped off. Called them immediately (within a day) and was told "we'll have a look for it". Didn't hear back for 2 days so called again and was told "we'll have a look for it" again. Then received an email from customer service (presumably not on site) who said "sorry can't find it". If they operated as intelligent human beings and not just a big corporation following protocols they'd do a lot better.