Enterprise Rent-A-Car

I rented a late model Mitsubishi ASX with unlimited kms online for a very reasonable price. I picked the car up from the Perth City location (part of the Hyatt Hotel fronting onto Adelaide Terrace), it was very easy to find and they also have a spot at Perth Airport, both the Domestic and the International Terminals. At pick up the office attendant brought the car right up to the door for me and to drop it back I simply parked it in the Hyatt underground carpark and took the lift up to the concierge where I dropped the keys off, very easy. The whole process, booking, picking up, dropping off went very smoothly, from start to finish. I will definitely use Enterprise Rent-A-Car wherever posible in the future and have no hesitation in recommending them. :)

Fabulous car, fabulous after sales service. While most rental companies are just waiting to gouge you with extra charges, Enterprise East Perth employee was very understanding of my situation and saved me from penalties! Would definitely hire again.

Hiring the car in the CBD was a breeze. We were able to find the location easily. The car hired was excellent with no issues. Our experience in returning the car to the drop off area was far from great. We had contacted Red Spot the day prior to ensure we could return the vehicle without any concerns of location etc. We were assured the drop off point was close to T4 and to park the vehicle in the designated area and return the keys to the desk in the T4 area. Finding the location for car return was a problem - we were looking for ‘Red Spot” hire car area to no avail. Three phone calls to the reception area were unanswered, finally the call was answered and we were directed to leave the vehicle at Enterprise located with the other rental cars. There is actually no Red Spot area. Enterprise need to re-brand all Red Spot so as to avoid confusion.

Nice friendly staff and honest customer service.

Excellent experience. Over the past year we have rented in 6 different countries on 4 different continents and have seen it ALL. Enterprise, and in particular, this location, has been the best all year. Very simple, great price, great service, and no tricky hidden costs or traps common to many other companies (ie. fuel or mileage surcharges). The staff is friendly and helpful, and pick up and return was a breeze. Highly recommended. One caution: We had an uneventful rental, and did not have the unlucky opportunity of testing their roadside assistance or customer service when things go sour. However, based on our experience I would expect it to be great as well, but for us it was not tested.