Embassy of the Philippines

I travelled 4 hours and a bit to get to the Embassy for my Oath of Allegiance for my dual citizenship and passport application. I had two appointments 4 hours apart. My Oath was at 1030 but I got in there just when they opened at 0900. And I thought they wouldn’t take me as I was an hour and a half early to my appointment but to my surprise I was welcomed, acknowledged and served with efficiency, excellence and promptness. From the moment I walked in, I was just blown away by how nice they were. I was given all the information I needed to know and all my questions were answered. I appreciated and really made me very happy when one of the staffs offered to take photos of me while doing my Oath. That meant a lot considering I went there by myself and no one to capture this moment of my life - becoming a Filipino again. The lovely lady who processed my passport application was very helpful I couldn’t fault her at all. I was served by 4 different staffs for different transactions and all of them were amazing. The place was clean and tidy as well. Had proper covid19 safety plan in placed. This is prolly my best customer service experience I’ve had in a long time. Thank you very much PE Canberra!

A very accomodating and very comportable to talk with

I love the new service of the Embassy. They speak courteously and treat you with respect. Unlike before (2017), they sound irritated and not willing to serve you. Good job!

Outstanding service from the Philippines embassy, the staff onsite were very polite and helpful. Having travelled all the way from Melbourne, it was definitely worth it. Thank you for your excellent service and most importantly support!

Nobody answers the phone. Dont they even have employees there. What a disappointment for an organisation like embassy.