Commonwealth Bank East Victoria Park Branch

As many have already stated, this branch has one of the worst customer service I have ever experienced. The staff simply does not care about you or your business as a customer. Waited 10 min before being acknowledged. A simple, "someone will be right with you" goes a long way, but pretending to be heads down on something and ignoring customers is poor etiquette. Have some decency and offer some customer service training to your staff. Switching banks.

A Story of a Dark_Brown MonKey 🙊🙊 Climbing 🧗‍♂️a Tree 🎄🎄 As a Client of Commonwealth Bank for more than >8 years and a granted-Asian resident living in Australia, I’m still not familiar with your company’s bank policy and how you trained your Bank staff(/employees) when dealing with Clients in certain Situations.but I’m sure well know that the Australian community and local Aussies people are polite, well-mannered and friendly-welcome nation so when I encountered this type situation esp. in a Bank I know I had to speak up of this matter and raised the issue to the Company or the branch manager and Public awareness! I went to one of your Branch in Victoria Park 6100 to request a Statement days before but it’s not the statement I’m looking so I went back days later and just told the Staff(/teller) : She *refer the other staff member* printed the Statement Wrong ! @Before He access my bank acc. details, He started laughing and said : You do realize you can get this statement online, right ? You do know this statement can just get on the Internet, right ? He then asked Where’s and How I got this XXXX amount of money after he accessed my bank acc. details ?..…and asked what sort of business my Family & I were doing??? Finally when he got to check my Acc. Statement that moment, He went all Frustrated and angry as he raised his voice & tone then keep repeating and said: No No No That's the only details shown in the acc. and there's nothing Wrong on this statement so She did not print the statement Wrong while saying that He points his fingers on the statement I shown and said "No, She did NOT print the statement Wrong" to the lady standing next to him (where she used to greet Customers at the entrance) as well while I was standing in front of his Counter all this time then I only realize there was also no any Other Customers in the branch, just 2 of the staff members，One was He and the lady standing next to him ! After that, I explained and said that "It's Impossible as this account was opened more than 5 years ago so there's supposed to have more credit interests shown on this statement than What had printed before," He then replied: Maybe ? It could be ?? I was so Frustrated and blood boils at that point, I just screamed & yelled at him: Yes Please ! Then he only printed the statement and go collect it from the printer behind his counter and when he about to pass the statement to me : He said $2.50, so I asked him: What For ? He said : For Statement so I replied : She *refer the other staff member* didn't even Charged Anything ! He just replied: She Should ! Even as I angrily leaving the Branch, I remember He said out loud :Seeee ya! As mentioned, I did not remember his name but I'm sure remember He's a dark-brown(Tan) Asian guy in his mid 30's, bald head and No glasses on, based on his accent and the way he speaks & react, I think He's a local Chinese-singaporean that had migrate to Australia after a few years thinking He’s entitled to treat any Overseas-Foreign asian clients such way due to the fact He resided /or stay and grow up longer in Australia !

The customer service here is atrocious! I came here on two separate occasions in one day (as I wasn't satisfied the first time) to have a simple issue resolved and not one of the two guys I saw could resolve it just got a "there is nothing we can do it about it" response. Leaving the bank in tears as they had my OWN MONEY locked from me being able to access, I later rang the customer service line and they resolved it IMMEDIATELY and couldn't believe the two employees I visit earlier couldn't resolve it. Just so frustrating and disappointing. I think the staff need some extra training.

as a client of CBA for more than 8 years i went to This branch to request a bank statement days before but turned out it's a statement for Another account so i went back days later and jus told this staff my statement was printed All WRONG before the staff could access my account he started laughing and said you do know this statement can jus get on the internet right you do realize you can get this statement online right he then even ask Where and How i got this amount of money after accessing my bank's details and asked What sort of business my family and I were doing Finally when he got to check my account details that second, he went all frustrated and angry as he raised his voice and tone then keep repeating sayin no no no that's the only details shown in the acc. and there's nothing Wrong on the statement so no They didn't print Wrong while pointing his fingers on my Face and even said to the lady standing next to him where she used to greet customers at the entrance while i was standing in front of His Face his counter all this Time when only i realize there was no any other's customers in the branch that second just them 2. finally when i screamed and yelled at him that moment he only quietly went to print my bank's statment and go collect it behind the counter from the printer and when he about to pass the statement to me he just said 2.50 so i asked him what for he said for statement then i said the other's staff didn't charged anything he just replied she should Even as I angrily rush leaving the branch he said out oud Seee ya ! That's DISGUSTING and let alone SicK i did not see his name tag but I'm 100% SURE He's a dark brown tan asian in his mid- 30's bald head no glasses and based on his fugly look and accents he's 100% a local chinese that migrate to Australia recently and Exactly one of those entitled asians employees entitled treat Any overseas foreign asian clients such way due to his own lowlife's upbringing family.

This CBA branch always provide the best service, especially Ari and Andy!