Commonwealth Bank 95 William St Perth Branch (Head Office)

Very happy with the genuine service I received whilst applying for my first home loan. I appreciated the phone check-ins to see how inspections were going to detailed property reports being emailed through. Home loan was approved in less than week once offer was accepted allowing quick, stress-free settlement. Thank you Danielle for your care!

Decided to use Commsec to deal with family shares as Enduring Power of Attorney because of quick turn around in the Authority process - 3 days they say. Try 10 days and over 1 hr on hold trying to get through on the phone each time. There is one guy who goes beyond his job to compensate for their appalling performance. It is now three weeks and yet to find out if I can use the account. I will never complain about Bankwest again.

Went in to branch to set up a new offset account but nobody was available to help despite the branch being quiet and members of staff just stood around. I was told member of staff would call me that afternoon to set up the account but am still awaiting said call 2 days later

First time ever a bank employee could clearly explain to me what is going on in my accounts and what is the best approach moving forward. I have been to many CBA branches and this time I was very lucky to meet and sit with Farrah Munshi at CBA William Street who is professional, supportive and has great talents dealing with numbers! I now have a much clearer understanding of my financial position with CBA thanks to Farrah's explanations.

Just realized when I choked in the bank that they don't provide water for the customers