Budget Car & Truck Rental Preston

Very easy process to book a truck.& to top it all off they didn't charge me full price as I didn't require the truck as long as first thought. Very friendly & accommodating! Can definitely recommended.

Terrible service. I rented a car through this office for a long weekend in country Victoria. They gave me a pamphlet which said I was covered for roadside assistance and didn’t mention anything about requiring extra cover for particular occurrences (such as a flat tire) Unfortunately we got a flat tire (on a main stretch of sealed road). I called roadside assistance who promptly sent somebody out to fix the problem. There was no mention of any charge. I went and got the tire patched up in town and when I dropped the car off, I told the Budget staff member what had happened. Right away the staff member started questioning me, have you paid roadside? Did they charge you? I explained it didn’t cost anything and why would it since I was covered. They became incredibly dismissive, saying it doesn’t sound right and that there should be a charge as a flat tire is not one of the things they cover. I explained I wasn’t aware of this. Nor was I offered the option to pay for additional roadside cover for such things. I usually always opt for this but again I was led to believe that it was already included in the hire cost. They asked if I read the fine print I said who could it's so small. They said you owe us for the call out, $192. I explained when I had picked up the car that I’d been told everything was covered. They told me there's nothing they can do. I asked for a receipt telling me what they're charging me for and they told me they can't produce one. I told them I'd like to wait for an actual charge from them saying what I'm being charged for and they couldn't give me a proper breakdown, they put a misc charge on a piece of paper with a price on it. I asked why didn’t they mention such things weren’t covered when I picked up the car, they said that it was in the 30 page contract. They then went on to charge me without my permission. I'd be careful renting from here, they are not reasonable people, they lied to me when I picked up the car and told me I was covered when in truth it was only for certain things. Then they charged me and accused me of lying when telling them about roadside assistance.

Good location as walkable from Preston train station but sometimes low on vehicles. I recommend to pre book atleast 2 days before.

Booked a large SUV two weeks in advance. When arrived to pick up told they didn't have any for my booking and offered a far smaller car, being tall couldn't even recline the seat back far enough to comfortably fit. Only reason for booking was because I needed a larger car than I normally drive to transport gear. Couldn't /wouldn't offer any larger vehicles or trucks for hire instead. Charged me the smaller vehicle rate but no discount for their errors. Man who originally served was rude and not interested in helping. Don't book with them if it's important you get what you book.

Easy process to rent a car was in and out quite quickly, however the place has poor customer service!