British Consulate General Melbourne

Completely useless, can get past the useless automated voice system.

I don't like poms.

If I could give this service 0 stars I would. The automated system is completely incompetent. My first attempt to contact the emergency line for urgent help I was hung up on. On my second attempt, I was transferred to another department and cut off after several minutes on standby. This is inexcusable when people require genuine, "urgent assistance!" Please update your system to accomodate those in serious need who cannot visit the consulate in person! There is also not enough information on the website to provide help with individual circumstances.

Absolutely useless. We came to clarify a few questions that the website didn’t answer and they refused to help.

Wanted to enquire about family records... no help whatsoever!