Bay Village Dunsborough

Great place, and loved it. Except I don't think the walls are insulated, because we heard our male neighbour wee for a very long time. 🤔

Our experience was very bitter sweet… It was a good hotel! Very clean and had very good vibes, but not very good for the amount we payed. We were due to go about a month before but unfortunately due to lockdown the hotel cancelled which was fine, apart from the fact that we were charged $100 cancellation fee for something completely out of our control? There was also no option of getting the money back, instead we were given a credit, although I understand that they have to make profit somehow and COVID has been hard on many small business. We drove my partners car to the hotel and I bought my car keys too, so I left them on the bench as I didn’t need them. Turns out, the cleaners had come and put a pile of towels on top of my keys, causing me to think they were in my bag. The man that called us to arrange them being mailed back was lovely but unfortunately made us pay for shipping which was a bit annoying as it was a bit silly for someone to put a pile of towels on top of keys? Lastly, there was not enough parking. We had to park on the street which wasn’t a big deal but a bit inconvenient. Hotel was in a great location though!

Way over priced, rooms were very clean but for $300 a night for a bedroom, tiny kitchen half the lighting worked the rest flickered all the time. No lounge area if you watched to chill and watch TV you could only lay on the bed, was really disappointing The only thing going was good location

Good location in the heart of Dunsborough. But this is where is ends. We stayed the weekend in a spa room. Overpriced and lacking appeal/flair. Very disappointed after seeing the pictures online.

Manager aggressive and rude! During our stay we had no water due to a.pipe bursting. On arrival back to our room we saw the sms messages and asked about the situation and what to do about water... the Manager accused us of being in the room and not filling up with water?? When she finally gave us some water she took it away again leaving us with nothing! All because I asked if we needed to put the bucket of water in the sink to wash dishes when we had no water to wash hands or flush toilet! The manager is noted in many reviews as rude and unhelpful. No sleep as a tree scraped on the windows all night. Dehydrated and unable to wash as well as being abused this is not a good place to stay! Read all the comments is my suggestion and stay away!