Baskin-Robbins

My family and I go to Baskin Robbins in Willetton often, and have ordered chic chip cookie dough many times before. This time, the flavour was different - grainy, like milk powder texture. We brought up this issue to the sales lady and she said it's apparently normal for this flavour to sometimes be grainy. She insisted that inconsistency in flavour/ quality is to be expected and does not warrant for exchange/ refund because well, life is like a box of chocolate, you never know whether you'd be getting a smooth and creamy Choc Chip cookie dough, or one with beach sand-level of grainyness. Yeah okay, but wait.. then the owner got involved... Long story short - I was put on the phone with THE Owner, and nope, he didn't want to hear any of it. He was strangely overly defensive saying that I was the first person to ever complained about choc cookie dough - so I must be wrong - there is no such thing as a bad batch of Choc Chip cookie dough! How dare I accuse the old time favourite Choc Chip Cookie dough from underperforming! Anyway I guess his business is thriving and successful enough that he didn't need to sacrifice a little pride and profit for the sake of good 'ol goodwill and customer relationships...You know, that thing that makes people come again!

Amazing flavours and delicious cones. Their cones are so nice. Tiny bit expensive though and sometimes very busy. The staff are very nice.

I gave a pretty harsh review last time, but have been a few times subsequently (the kids love the icecream). Service has been great each time. Must have just hit them on a bad day that time.

7:35 pm Hi, me and my family went to Willeton baskin robbins to have ice creams. We ordered 3 single scoop cones and two double scoops cups and paid 35$. As we walked out, I realised I had a club31 card with 13 stamps and we qualify for the free scoop. I went back where the counter girl firstly denied recognising me, however when I told that we were here sitting having ice reams just moments ago, she accepted and said to call her manager to ask about the stamp and free scoop. I found this upsetting as this never had happened to us before. After a while she came back and said that they cannot stamp or offer free scoop as the stamps they have are square while the ones on the card are circle. This is outrageous as the card clearly says its valid for all Australian stores. She also told to go back to same store where we had this stamp which is unexplainable. Meanwhile I asked what about the scoops we had, she said you need to go online without guiding what to do and how to record what we have eaten. Instead of create a scene , I walked out of the store as an embarrassed customer infornt of my family and other customers. I would like Baskin robbins to take notice of this behaviour from the franchise and do necessary action. Surely we are not going back again. 8:11 PM An hour later after i lodged a feedback, Baskin robbins Willeton Manager just called me and has been very aggressive in his call. I have repeatedly told him to calm down and hear me however he was not listening. This attitude is unacceptable and his call to my number with such attitude is highly disgraceful. I am very disappointed that I feel threatened by this call and would like BR management to take up this issue seriously

Was super busy on a Friday night but the servers were amazing. So friendly and the ice cream was yum. Give those girls a payrise they worked hard!!