Bag & Sole / Excel Trophies

I have been coming to Bag & Sole/Excel Trophies for roughly ten years. The shoe and engraving work is always exceptional along with the most professional, friendly and honest customer service.

wonderful service and great products! I would definitely come back to get many more trophies made up as the lady who served me was very informative and a lovely person to talk to. I cant wait to come back and get some good quality medals done.

great customer service and high quality repair! had my heels fixed and they came back better than before, not only did i receive a high quality repair but i received great customer service that was second to none. If your looking for a place with great quality repairs and amazing customer service this is the place!

Have been coming here for over 10 years and have always received outstanding service! Highly recommend. Will go to great lengths to help you...

Horrible workmanship and fawlty towers level of poor customer service. I got some leather sole shoes re-soled and new rubber heel top attached. Repairs took 3 days longer than quoted with no notification of delays. Also came back with Topy heel top instead of RM Williams ones quoted, very rough finish to the repairs. Both heels started 'squeaking' after they came back from shop. A few weeks after repairs the heel started to come away from both shoes. I took them back in to query the owners and he was immediately dismissive after I had barely said "i got these fixed a few weeks ago". Waving his arms around and alternatively storming in and out of the back room. Sometimes charging back to the counter holding a screwdriver or similar tool in a possible attempt to be threatening. He spent a lot of time explaining how I wouldn't understand leather shoes and he has been in the business for so long and blah blah blah. When I pointed neither the squeak or the heel separation existed on either shoe before the '"repair" he reverted to calling me girls names and asking if I was on my period. Truly hilarious. 0/10 for workmanship and service, 10/10 for comedy.