Australia Post - Smithfield LPO

This is my second time it happens to me. My parcel left at their branch and I received an SMS from Australia post with the instructions and a unique bar code. Instructions says to take your photo ID with the bar code to the nominated Post office and collect your parcel. I went there with my D/licence and the bar code and presented to the lady on the counter. Lady on the counter didnt bother to look those and asking me questions about where i live? is the parcel on your name or business and so on.... very rudely. she might need more training.

The older lady Helen is so rude. She started scanning my parcels and didnt even acknowledge me. I said hello to her TWICE and she was too busy having a conversation with a colleague to even reply or look at me. It wasn't until I asked her to stop flipping my parcel around unnecessarily that she said "it wont matter anyway, they get thrown in a bag". I said "you could at least treat it carefully while I'm standing here". I'm almost certain she read "live fish" and flipped it around to see if the foam box leaked. I run a home business and won't be sending my parcels there again. Back to my local I go! Lovely people at Curtis Road.

I hate it when my parcels are re-directed to Smithfield LPO they can be pretty rude. But I’ve since learnt that if you download the Australia Post app you can set where your parcels are sent if you’re not home hopefully this helps other people and they can do the same

Training Required to the staff.

Have been here a dozen times over the last few years and cannot say I have had a bad experience. Staff have not been rude to myself and I haven't had to wait more than a few minutes to be served. I do wish they were open a little later, but at least they are open Saturday.