Australia Post - Gawler Post Shop

I have had the misfortune of having to deal with this post office on several occasions to collect parcels. Unfortunately nearly every time I am struck by the same woman (as you'd expect in a small area of Gawler), every time she is rude, condescending and treats me with the upmost disrespect. She treats her other customers somewhat courteous, however me, she disrespects. I'm always neatly dressed (have to be for work) and this woman has put me off completely. Thankfully, online you can choose where your parcels go, so I have changed this to another post office that actually has friendly service to everybody, regardless of age/appearance etc.

I've had the misfortune of using this post office for over 8 years. Queues are very slow. While staff laugh, joke and stuff around it usually takes 20 mins, minimum to do anything. Running a post box was a nightmare. They won't accept parcels, or deliveries from other carriers. I received other people's mail and didn't receive some of my own. Redirection also failed. I've posted hundreds of parcels here. Staff are constantly recommending auspost accounts, acquisition of QR codes to post, yet when I sign up for it all, the computers are down, it doesn't work for this or that reason and staff couldn't give a toss. There are a couple of staff here who go the extra mile, but it's a slim chance you'll get one of these. Overall, the wait times are ridiculous, staff are inept and unhelpful, product knowledge is low as is the customer service. Go anywhere else, your QR codes will work, you might find staff knowledgeable on parcel lockers, parcel logistics. After this mind numbing experience, It's no wonder people 'go postal'. 👎

IMO this PO is acting highly illegally by refusing to scan Green Envelopes because they contain other than documents. How is it that Munno Para, Smithfield, Craigmore and Elizabeth have all accepted hundreds of these from me without question? How is it that AusPost paid me $100 compensation on a lost Green Envelope that they knew had medallions in it after seeing the invoice if it's not permitted?! Every single envelope had a further AusPost Jiffy Bag within for absolute item protection. The rudeness of who is probably the owner/manager is shocking. Kate is the only one there I'd ever want serve me. The previous time I used this LPO they refused to take a medium padded mailer because they claimed it was greater than 2cm wide although it went through the gap tester with ease just touching and slowing almost unnoticeable in the middle. Instead of a $3.30 charge she was demanding over $9.00 instead! I refused it, took it to Elizabeth and they checked width and said it was fine. Is it not a criminal offence for any LPO to refuse legal mail? If not, IT SHOULD BE! I will be taking this issue far higher!

Been coming here for a number of years and have had good experiences. I honestly cannot fault them.

Still makes me feel welcome