Apple Rundle Place

Disappointed today at the Apple store. Went in to see a genius who advised that it was not possible to fix my charging port as it required soldering and that I would have to buy a new phone for $1000. Another genius then tried to coerce me into different mobile plans in what was a transparent and embarrassing sales tactic. Two streets down l found a technician who repaired my charging port in 20 minutes for a fraction of the price with 2 years warranty! He also identified what caused the damage and how to remedy against that in future. Look elsewhere for technical support/repairs!

I've had mixed experiences at this store. Sometimes the staff have really helped me out, other times I've been caught in a circle. Sure I enjoy Apple products. Sometimes the process at the store can be difficult mainly because it gets very busy and becomes a bit of a hub weekends.

Requested a call from the manager over three months ago and haven’t heard a thing since then. Two terrible encounters with in store staff, were half an hour late to first and said they didn’t have enough time to fix the issue before promising things that everyone else has said don’t exist. Second palmed me off to the phone service with whom I’ve had one good and three bad encounters after ages of talking to them they said I could request a call from the store manager a minute after the shop shut. Terrible service, wearing work boots not sneakers shouldn’t stop them doing their job.

Logged into my account and used the dedicated Apple repair/service web portal to book an appointment for iPhone5 cracked screen repair; identifying my device and ID from the list of known devices, and specifically selecting front glass replacement. Arranged time off work to drive, park and attend city appointment only to be told by the technician that they no longer do hardware repair on that model. While I appreciate it's an old phone and they've ceased support, what I don't appreciate is having my time and money wasted to attend a pointless repair appointment. Why does the system allow booking hardware repair, if the store no longer performs those tasks for such models? Surely Apple has the expertise to regularly update the booking portal to restrict bookings to tasks they actually perform on site. The technician could only suggest investigating third party repair services, without offering any recommendations. Thanks, that could have been communicated well before starting the Apple repair process. Apple Service on this occasion has been well below expectation.

What an amazing store, I adored the luxury, modern, yet professional experience! The perfect place for all your tech needs and latest phones! Highly recommend!