ANZ Branch Midland

Just like other reviewers we found the whole set up and (non) service appalling. We have just moved to the area and today was our first visit. Badly organised entry and service, hence queues out the door. Two tellers, one a designated learner who seemed more competent than the person we got. Couldn't get the simplest thing right. Truly appalling.

The Indian lady(staff) took half an hour to just find a form for me to fill up,she didn’t know what she was doing. I waited more than a month now,the problems still haven’t been solved and I don’t even have any response,nothing 🤦🏻‍♀️🤦🏻‍♀️worst customer service

Poor customer service and arrogant staff, no communication at front desk

Worst experience here. Queue here goes outside the door most of the times and one teller serving. All other staff is always busy with something else rather than giving importance to customers.

Ten attempted calls to the branch before contacting ANZ in Melbourne and them also being unable to get through. They also tried contacting the Branch Mager only for the call to go to voice mail due to the Manager being 'Out of the office!" What do we pay bank fees for because its definitely not local service. The Branch Manager obviously needs to be reviewed for competency.