Anaconda Darwin

I’m not one for leaving reviews but Jane, store manager, had appalling customer service skills. I returned a bike odometer which didn’t work and she took it away and left me standing there wondering what she was doing. I waited and waited and then went to find her at the bike section attempting to test the odometer on a bike. She didn’t say a word to me. Once she’d realised I wasn’t lying she mumbled something to a colleague and I was given a refund. Learn to talk Jane! Tell your customers what you’re doing and explain the process. Don’t treat your customers like they’re lying or trying to rip you off.

Bought a cf50 fridge. First camping trip 4 weeks on and first night fridge died. Rang in the morning and was told offer swap or store credit. Went in that weekend after returning from trip and loosing food to find I have to take to a 3rd party. Manager and store service not up to scratch and website policy needs looking over.

Ian = Poor customer service. This older staff Member named Ian had terrible customer service. 2 mins prior Other staff members were fine but Ian chose to stand with his arms crossed oozing poor retail skills for 5 mins. My daughter and I asked if he knew where a type of fishing squidgy was and he didn’t bother helping just stood staring. No other customers were treated this way and other staff just earlier were happy to find a bike tube we purchased in 2 seconds flat.

Don’t buy a bike from here worst service ever don’t stock tyres or tubes for there bikes and the tyres don’t even last more than 3 months without perishing and aren’t covered under warranty. Parts on it break. Not happy at all especially with the amount you pay.

They now stock boat and trailer parts, at better prices then other big shops in town